1.) 24 hours online service! Any inquiry or phone call will be replied at the first time.

2.) Trade Assurance Service for on time shipment and product quality guaranteed.

 
3.) PayPal, Credit card or any other secure payment terms will be always acceptable.

4.) 2 years warranty will be available for all of our products.

5.) MOQ can be 1 piece,door to door shipping service available for most of countries. OEM and Customization services are also available.

6.) Our sales people are well-educated after college graduation,they have a good communications. Most of                        important,they have strong sense of customer-oriented services!

1. Q: Can I get samples?
A: Yes,sample order is always available for quality check and test.

2. Q: What's the lead time?What is your terms of delivery?

A: For some ebikes,we have in stock ready to ship,lead time can be 1-3 day;And for mass production,it usually takes about 15-30 days based on different quantity;Delivery term available for EXW, FOB, CIF, DDU,DDP.

3. Q: What's your payment terms?
A: Payment can be by PayPal,Credit Card,Bank Transfer or L/C,and other secure payment can also be acceptable.

4. Q: What's your warranty terms?
A: We offer 1-2 years for different products,please contact us for details.

5. Q: Do you have the products in stock?
A: Yes,we have some ebikes in stock which can be shipped out immediately.

6. Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.

7. Q: How does your factory guarantee on-time shipment and quality control?
A: We offer Trade Assurance Service where buyer will have 100% payment protection against on time shipment and product quality.

8. Q: What can you do regarding long-term cooperation?
A: 1. We could keep stable and consistent quality and reasonable price to ensure our customers benefit ;
    2. We respect every customer and we sincerely do business and make good friends with them, no matter where they            come from.